Refund policy  

 

Returns 

You have a right to return the goods without any reasons, however:

the "cooling off" period expires 14 days after the day you received your goods. If this period expires on a non-working day, your deadline is extended till the next working day.

You must unequivocally inform the trader of your decision to cancel the purchase. It is not enough to just send the goods back. You must unequivocally inform the trader of your decision to cancel the purchase. It is not enough to just send the goods back. You can write *email directly from the "Contact page" ,  were you can inform the sender of your decision. 

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You must send the unused goods back within 14 days of informing the trader.

You can combine the obligation to inform the trader and to send back the goods, for example, by adding a written statement with the goods that you are returning by post, or by sending a fax or e-mail.

The trader must give you a refund within 14 days from receipt of your cancellation, but can delay refunding you if they have not received the goods or evidence that you have returned.

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This refund must include any shipping charges you paid when you made your purchase. However, the trader may charge you additional delivery costs if you specifically requested non-standard (express) delivery.

The trader should inform you that you have to pay the costs of returning the goods. If they fail do so, they will have to bear the cost. You do not have to pay any other charges that you were not informed about.

For bulky goods (such as large household equipment), the trader must give you at least an estimation of the cost of returning them.

Bulky goods bought from a door-to-door salesperson and delivered to you immediately must always, however, be collected by the trader at their own expense.

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For commission artworks there is no refunds.

There is no guarantee for all artworks. 

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Transport - Delivery

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Transportation costs and delivery are inclued in the offer by Viktoria's Gallery.
By place of delivery, the shipping company will guarantee delivery. If you receive a package damaged or already open, please, notify the delivery person and do not accept the package.

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